Frequently Asked Questions & Some You Wished You Asked
Welcome to the Furry Friends FAQs! This is where we'll be answering all of your burning questions about our pet products. We know that sometimes it can be hard to choose the right products for your pet, and that's why we're here to help. So, whether you're curious about cleaning and care instructions or need help with product sizing, we've got you covered. Think of us as your personal pet product concierge service. If you don't find the answer to your question here, please don't hesitate to contact us at firstname.lastname@example.org. We're always happy to help!
What is the size of the pet feeding mat?
The pet food mat is 28 inches wide x 16.5 inches high. Our pet feeding mats are larger than traditional silicone pet food mats.
How long does it take for the dog food mat to lay flat?
The pet food mat comes rolled. Once you unroll the pet mat it should take 24 hours or less for the edges to lay completely flat. You can stand on the edges or place a book on each end, and the dog food mat will lay flat within minutes.
How often should I clean the dog food mat?
To extend the life of the pet food mat, we recommend wiping down the dog food mat with a soft sponge or towel using soap and warm water once a week.
How do I clean the pet food mat?
Clean with a soft sponge or towel, and use warm water and soap to clean off any water spots or left over residue. Do not use harsh chemicals, bleach, rough sponges, steel wired sponges, or brillo pads, as it will damage and discolor the pet mat.
My dog food mat is wrinkled and damaged - is this how it is supposed to look?
Absolutely not! The pet mat should look even better in person that it does on the listing images. If your pet mat was damaged during the packaging and shipping process, we apologize times a million, and take full responsibility! Here at NALALAS, we believe that every furry friend deserves to be happy and healthy. That's why we're so confident in our products that we offer a Happiness Guarantee. If your pup isn't wagging their tail with joy after using our product, simply contact us on Amazon and we'll make it right. Whether it's a refund or a replacement, we'll do whatever it takes to put a smile on your dog's face. So go ahead, give your pup the gift of happiness today!
Are the whelping pads absorbent?
Yes! The whelping pads are 100% absorbent and leak proof. Even if you hold the pee pads pads up after a pet accident or spilling fluids on the pad, it will not drip or leak. Our water lock technology holds any liquids, similar to a diaper.
How do you wash and clean the pet potty pads?
Throw the pet potty pads in the washing machine with your detergent of choice - we recommend using OxiClean. Use the warm water setting, and wash as usual. Hang to dry so the pads do not lose their shape. Do not use bleach. Do not use fabric softener as it can cause the pads to lose their absorbency.
How big are the pet potty pads?
Our pet potty pads are larger than most competitors. Each pad is 34 inches x 36 inches.
How many pads come in each pack?
We have 2 packs, 4 packs, and 6 packs available. Please double check the quantity on the listing prior to purchasing so you get the correct amount.
Can you mix and match colors and patterns?
Not at this time. We will be expanding on the color options and patterns in 2023. Stay tuned!
How many ounces do the two removable storage bases hold?
One bowl holds 8 ounces for water and the second bowl holds 7 ounces for dog food, treats, keys, money, Airpods, vitamins, protein powder and more!
How big is the dog water bottle?
The dog water bottle holds 32 ounces of water in the main chamber.
Is the bottle leak proof?
The water bottle mouth piece and two removable bowls are 100% leak proof.
How long do liquids stay hot or cold?
The water bottle is made of insulated stainless steel and keeps liquids cold for 24 hours and warm liquids hot for 12 hours.
How many ways can you drink from the water bottle?
There are 2 ways to drink from the water bottle. You can drink from the narrow mouth piece or remove the lid and drink from the wide mouth piece.
Is the water bottle hard to carry?
The water bottle has a sleek design and can be carried by the top handle or by the base of the water bottle.
Can you wash the dog car seat covers?
Yes, the car seat covers are washable.
How do I wash the car seat covers?
Throw the car seat cover in the washing machine with your detergent of choice - we recommend using OxiClean. Use the warm water setting, and wash as usual. Hang to dry so the car seat cover does not lose its shape. Do not use bleach.
Does the car seat cover come with a pet seat belt?
Yes, you can adjust the length of the pet seat belt to make sure your pet is comfortable while traveling in the car.
How do I install the car seat cover?
The car seat cover has 4 buckled attachments that easily snap over each headrest of the car. These attachments are adjustable depending on the size of your vehicle. It also has two side panels that zip up to protect your door interior as well.
Does the material protect leather interior?
Yes! The car seat cover protects the leather interior from scratches. It also has side panels that zip to protect your door interior as well.
Is the car cover easy to use?
Yes! We specifically made our dog car seat cover to be lightweight and waterproof. It also deflects pet hair, sand, dirt, etc. You can easily shake the car cover of any mess, fold it easily, and store it in the drawstring backpack that is included in every order.
How do I install the dog yard sign?
Make sure the soil area is soft. Simply place the sign where you want, and push the sign in the ground. If the soil is too hard, simply water the area to soften the soil prior to installing the sign.
Is the dog yard sign weatherproof?
Yes! The dog sign can withstand wind, rain, and heat from the sun.
What material is the sign made of?
The sign is made of commercial grade 3mm dibond metal. This is the same material that street signs are made of.
Is the metal sharp?
Yes, the four corners of the sign and bottom tip of the sign are sharp. Use caution when cleaning or installing the sign.
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